General conditions of renting house

1) LETTING
Bookings are made as agents for the owner of the property at the prices indicated in the price list which accompanies the property’s informations. Bookings can be made through the e-mail info@holidayhouseinitaly.it

2) PAYMENTS AND RENTAL CONFIRMATION
As soon as we receive the booking, we will inform the owner of the property that will contact you directly or through our company for any other information you will need. The booking becomes a confirmed reservation after the payment of the down payment. After the payment of the balance we will send you a rental confirmation telling you how to reach the property, the name and the phone number of both the owner and the caretaker and instructions on where you will meet them.

3) MINIMUM RENTING PERIOD
The minimum letting period is generally one week, from Saturday to Saturday, but some properties arrange different period such as days.

4) ARRIVAL AND DEPARTURE
Arrival: Saturday between 3.00 p.m. and 7.00 p.m. Departure: Saturday between 9.00 a.m. and 10.00 a.m. Every change of arrival date and arrival time must be communicated to owner of the house. When the client is arriving, at least one hour before, he will call the owner in order to meet him at the meeting point. On arrival the client must show the rental confirmation and give a photocopy of passport or identity card to the owner or his representative to enable them to proceed with the necessary registrations requested by Italian law. When the keys are handed over to the client, the security deposit, as stipulated in the property description, must be paid to the owner or is rappresentative.

5) CLEANING
At the client’s arrival, the properties are cleaned and ready to be used. The client is obliged to hand over, at the end of the letting period, the amount due, if this is shown in the price list of the rented house for the cleaning of the property. This amount does not, however, include the cleaning of the kitchenette with regard to dirty dishes, nor the removal of rubbish, which are the customer's responsibility.

6) CANCELLATION CHARGES
In the event of cancellation of a booking, even if it is substituted by another one, a penalty must be paid as follows: if the cancellation is made after the payment of the deposit of 25%, or 30% depending on properties, of the letting price (down payment), this amount will not be returned; if the cancellation is made from the day of payment of balance (at least 60 days before the arrival date) within the day before the start of the letting period the penalty is 100% of the letting price.

7) RESPONSIBILITY
Our organization collects the bookings as agents for the owner of the property. We're not be liable for any actions, injuries, damages, loss, during your stay at Villa/apartments. For any claims you have to contact the owner directly or trough our organization before, and no later the rental period, otherwise the guest will loose any rights to compensation. We are not responsible for any delays, or expenses arising out of or resulting from any of the following: any act or omission of any third-party contractor supplying services on your trip, including but not limited to transportation, hotel, food, or sightseeing services; strikes; the failure of any means of transportation to arrive or depart as scheduled Our organization has visited and checked each property. The descriptions appearing on the web site are accurate and have been done in good faith. We decline all responsibility for any modifications made by the owners without our knowledge. In the event of any problems, the owner will try to do his best to solve or minimize them in order to avoid the prejudice that may result. The client must immediately get in touch with the owner of the rented house in order to resolve the problem. The properties choosen by our organization are not official tourist structures, but private houses and they reflect the local way of life of the owners, so it is important that you know this in order to appreciate the houses.

8) JURISDICTION
In the event of controversy arising from the booking and the letting, only provisions of Italian Civil Law can deal with the matter and only Italian law applies. Making the booking implies that the General Conditions upon have been understood and have been accepted without reserve and without exception.

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